Once your order and its payment is validated begins the shipping phase of your products.
Upon confirmation of your order on our website, our products are shipped within three days of confirmation.
If your order requires a more urgent character, our team will do its best to honor it in the desired time. It is therefore important to contact us as soon as possible by email. The extra cost of shipping is the responsibility of the buyer.
For any modification of the delivery address, please inform us as soon as possible before sending your order. In the event that your request comes after the product has been sent, we reserve the right to charge you additional delivery costs.
3. Delivery of products
Our products are sent in a secure package or envelope giving no external indication of the contents. For international shipments, however, we are required by the laws in force in each country for the passage through customs and therefore to mention the value of the product.
All our products are packaged using Crystal Dust branded packaging materials.
All our products for Switzerland include an 7.7% VAT.
For orders sent abroad, our products are invoiced without VAT.
It is important to note that products sent abroad are subject to the applicable VAT of the host country.
Our products can be returned to us within 7 days. We will have the opportunity to make a refund, replacement or exchange. The rules in force mentioned in our general conditions of sale apply.